Returns & Exchanges

At edenrobe, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely happy with your fashion items, our flexible 15-day return and exchange policy is designed to provide a seamless resolution.

1

Initiate Request

Contact our customer support team via WhatsApp or email within 15 days of delivery to log your return or exchange request with your order number.

2

Quality Inspection

Ensure the items are unworn, unwashed, and have all original tags attached; items on sale or custom-stitched are generally not eligible for return.

3

Pack and Ship

Securely pack the product in its original packaging and send it back to our central warehouse via a traceable courier service of your choice.

4

Processing and Refund

Once our quality assurance team approves the return, we will issue a store credit voucher or process a refund to your original payment method within 7-10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing